The RightSPINE Chiropractic Neurology Team

I am fortunate enough to have a great staff. Patients are constantly reminding me how lucky I am to have such an enthusiastic and helpful group of people working for me. Joely, Kristine and Dave in the Swampscott office are there to answer your questions, field your phone calls or help you with billing issues. In Peabody, we have a very large staff but the person you would most likely come in contact with is our receptionist Stacie.

Joely is our office manager. She wears a variety of hats depending on the day. You may see her booking appointments at one minute or fixing a computer problem the next. She is the point person for all insurance questions and does insurance verification for new patients. Joely has worked in the medical, and dental fields before coming to RightSPINE at the beginning of 2010 and has a solid health care background.

Arlene and Janice handle the Swampscott reception desk and as such they control my schedule. Stacie handles the Peabody schedule. They all work hard to make sure that your appointments are booked correctly and that you have adequate time for your particular needs. Unlike many other offices, we take our time with you. Visits can range from 15 minutes to an hour or two depending on what procedure is being performed.

Appointments for manipulation under anesthesia are handled at the surgi-center in Peabody and are booked separately. Jamie also helps as my back office assistant and has been doing this at the Swampscott office for a few years now.

Joely and Melissa do our third party billing. They handle all the difficult issues associated with health insurance. They will handle claims problems, and spend the majority of their day on the phone with insurance carriers so that I can focus on taking care of you. These women have been doing 3rd party billing for several years and are very knowledgeable in the field of chiropractic insurance billing.

Dr. Mark Friedman, 70 New Ocean Street, Swampscott, MA | (781) 581-7300